Privacy Policy

1. Introduction

Peak Performance ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of your information when you engage with our coaching services or use our website. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information:

  • Full name and contact details
  • Professional background and experience
  • Goals and objectives for coaching
  • Performance assessments and progress reports
  • Session notes and action plans

2.2 Technical Information:

  • Device and browser information
  • IP address and location data
  • Website usage information
  • Cookie data (as detailed in our Cookie Policy)

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and personalizing our coaching services
  • Creating and maintaining your coaching profile
  • Tracking progress and measuring outcomes
  • Improving our services and developing new programs
  • Ensuring the security and functionality of our website
  • Complying with legal obligations

4. Data Protection Measures

We implement comprehensive security measures to protect your information:

  • Encryption of sensitive data
  • Secure data storage systems
  • Regular security assessments and updates
  • Staff training on data protection
  • Access controls and authentication procedures

5. Your Rights

Under POPIA, you have the following rights:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion of your information
  • Right to object to processing of your information
  • Right to withdraw consent

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.